Kelly-Ann Pedersen
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Kelly-Ann Pedersen
Recruitment Consultant - Business Support
I focus on Customer Service, Inside Sales& Technical Support functions within Medical Devices, Pharmaceuticals, 3PL and Neutraceuticals industries.
The kinds of titles I typically hire for are:
Customer Service Representative
Customer Service Supervisor
Customer Service Team Leader
Customer Service Manager
Inside Sales Representative
Inside Sales Manager
Technical Customer Support Representative
Technical Customer Support Manager
With a Bachelors in Health Science majoring in Nutrition, I have always had a passion for helping people achieve their health goals.
I started my career in field sales, business development and key account management within FMCG, working with products I was truly passionate about, elevating the position of truly nutritional food within the commercial market.
As covid lockdowns saw a reduction in field sales within commercial food spaces, I pivoted to assist a friend managing the operations and customer service within their small business which boomed throughout 2020-2022, delivering produce and food to peoples doors. In this role, I was able to develop a team, manage the HR and general operations of a small business with a staff of 10 employees reporting into me.
I pivoted to utilise my skillset to continue enhancing lives within the health industry further by moving to HPG, where my customer service & sales experience has been incredibly helpful in identifying necessary skills that ensure a Customer Service & Inside Sales team can truly enhance the operations within a business and enhance patient lives.
Jobs by Kelly-Ann Pedersen.
Customer Service Representative
- Queensland
- $65000 per annum
About the company Our client is a rapidly growing, privately owned company making a strong impact in the healthcare sector. As a trusted supplier of high-quality equipment to hospitals, aged care facilities, and community healthcare providers, they are committed to delivering exceptional service and innovative solutions. About the opportunity As our client continues to expand, they are seeking a proactive and customer-focused individual to join their team. This role is pivotal in ensuring a seamless experience for our clients by handling enquiries, processing orders, and collaborating with internal teams to support our high-performance culture. Responsibilities Manage a high volume of inbound calls and emails, providing prompt and effective resolutions. Process customer orders accurately and efficiently using SAP CRM. Handle electronic data interchange (EDI) orders from external customers. Maintain accurate customer records within the CRM system. Communicate with customers regarding backorders, pricing discrepancies, and general enquiries. Work closely with sales, logistics, and warehouse teams to facilitate order fulfilment. Process customer returns and investigate account disputes, issuing credits where required. Support reception duties, including phone coverage and administrative tasks. Ensure compliance with business service level agreements related to invoicing and order processing. Participate in customer service meetings, training, and ongoing development sessions. Assist the sales team with preparing quotes, product information, and general support. Maintain organized sales records, customer pricing files, and prepare reports as needed. Assist with the administration of NDIS sales, rentals, DVA sales, and showroom enquiries. Support the preparation of tenders and large contracts. Skills and Experience Minimum 2 years of experience in a customer service role, ideally within a fast-paced environment. Strong communication skills, both written and verbal, to engage effectively with customers.Excellent problem-solving abilities and the ability to troubleshoot customer concerns over the phone. High level of accuracy and attention to detail in order processing. Proficiency in SAP, Salesforce or a similar ERP system (highly regarded). Strong time management skills with the ability to prioritize tasks efficiently. A professional and customer-centric approach with a commitment to confidentiality. Ability to work collaboratively within a team while taking ownership of tasks. Experience in the healthcare, medical equipment, or logistics sector (advantageous). Why this opportunity is right for you Work within the medical equipment/devices space Melbourne based Full time-perm role How to Apply Click apply or contact Kelly-Ann Pedersen, Recruitment Consultant on 0488 808 797 for a confidential discussion.
Customer Service Coordinator
- New South Wales
- $65000 - $70000 per annum, Benefits: Ongoing KPI driven bonus
Benefits Work for an organisation that prioritises internal progression and development of their employees. Join an established organisation within the Dental industry, with strong growth plans. Competitive salary package with comprehensive training and onboarding. KPI driven bonuses throughout the year. About the Company Join a global leader in healthcare products, dedicated to enhancing healthcare professional capabilities through innovative equipment and technology solutions within the Dental sector. About the Opportunity Our client is seeking a dedicated Service Administrator to play a key role in customer and technician support. As a Service Administrator, you will be the first point of contact for customers calling with product enquiries and reporting technical issues with their clinical equipment. You will coordinate the repair, maintenance, and installation of medical equipment, ensuring a seamless experience for both internal teams and external clients across Australia. Responsibilities Be the first point of contact for all customer enquiries regarding technical support. Display excellent product knowledge and ability to give minor technical support over the phone. Coordinate service operations by scheduling and dispatching technicians, managing spare parts inventory to ensure availability, and processing warranties and invoices efficiently. Handling enquiries professionally and providing prompt, helpful responses. Prioritize service requests and offer preventive maintenance guidance to improve customer experience. Maintain accurate records of all customer interactions, follow-ups, and resolutions, collaborating with the National Service Manager and internal teams to uphold service standards. Identify and promote opportunities for additional services, such as preventive maintenance, to drive revenue growth and enhance customer satisfaction. Skills and Experience Demonstrated experience in a customer service role, ideally within a service oriented position coordinating people and products. Dental clinical knowledge is a valued bonus. Salesforce experience is highly regarded. Ability to work cohesively in a team in a fast paced, occasionally high pressured environment. Proficiency in Microsoft Office (Word, Excel, Outlook) is important. Strong organizational skills and attention to detail, with the ability to effectively prioritize tasks and manage time. Excellent communication and interpersonal skills, with a customer-focused approach and commitment to satisfaction and resolution. How to Apply Click "apply" or contact Kelly-Ann Pedersen, Recruitment Consultant on 0488 808 797 or kapedersen@hpgconnect.com for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing
Customer Service Representative
- Belrose
- $70000 - $75000 per annum, Benefits: 5% Bonus
Benefits Flexible hybrid working environment – WFH 2 days per week once trained Belrose location, parking on site Training provided with ongoing support About the Company For over 135 years, this company has provided consumers with high quality products to support health & wellness through multiple channels. About the Opportunity Join the Customer Service team to support the order management for key Australian accounts within the FMCG and hospital space via phone and email. Be the first point of contact for customers, providing ETA's on deliveries, replacing damaged stock and urgent orders. Liaise with 3PL effectively to ensure customers receive their orders complete and on time. Duties Join and support a small customer service team supporting FMCG & Hospitals in Australia Manually process orders in SAP Handle complaints in an effective manner, escalating as needed and providing pharmacovigilance support. Collaborate with internal teams, such as shipping, quality control, and regulatory affairs, to ensure smooth operations and customer satisfaction. Utilise strong investigative skills to track delivery statuses, located lost stock and work closely with their 3PL. Skills and Experience Customer Service experience within the healthcare / FMCG industries SAP order processing experience Ability to communicate effectively over the phone and via email with internal and external stakeholders Excellent management and organisational skills. Positive attitude and willingness to be flexible and agile to meet business needs. Culture Join a vibrant, supportive and collaborative culture where teamwork and dedication are highly valued. How to Apply Click apply or contact Kelly-Ann Pedersen, Recruitment Consultant on 02 8877 8772 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing
Customer Service Representative
- Castle Hill
- $65000 per annum, Benefits: + Super
About the company Our client is a rapidly growing, privately owned company making a strong impact in the healthcare sector. As a trusted supplier of high-quality equipment to hospitals, aged care facilities, and community healthcare providers, they are committed to delivering exceptional service and innovative solutions. About the opportunity As our client continues to expand, they are seeking a proactive and customer-focused individual to join their team. This role is pivotal in ensuring a seamless experience for our clients by meeting clients face to face, handling enquiries, processing orders, and collaborating with internal teams to support our high-performance culture. Responsibilities Manage the online and in person customer enquiries from the Castle Hill location. Provide product information catering to customer needs. Manage a high volume of inbound calls and emails, providing prompt and effective resolutions. Process customer orders accurately and efficiently using SAP CRM. Maintain accurate customer records within the CRM system. Communicate with customers regarding backorders, pricing discrepancies, and general enquiries. Work closely with sales, logistics, and warehouse teams to facilitate order fulfilment. Process customer returns and investigate account disputes, issuing credits where required. Support reception duties, including phone coverage and administrative tasks. Ensure compliance with business service level agreements related to invoicing and order processing. Participate in customer service meetings, training, and ongoing development sessions. Assist the sales team with preparing quotes, product information, and general support. Maintain organized sales records, customer pricing files, and prepare reports as needed. Assist with the administration of NDIS sales, rentals, DVA sales, and showroom enquiries. Support the preparation of tenders and large contracts. Skills and Experience Minimum 2 years of experience in a customer service role, ideally within a fast-paced environment. Strong communication skills, both written and verbal, to engage effectively with customers. Excellent problem-solving abilities and the ability to troubleshoot customer concerns over the phone. High level of accuracy and attention to detail in order processing. Proficiency in SAP, Salesforce or a similar ERP system (highly regarded). Strong time management skills with the ability to prioritize tasks efficiently. A professional and customer-centric approach with a commitment to confidentiality. Ability to work collaboratively within a team while taking ownership of tasks. Experience in the healthcare, medical equipment, or logistics sector (advantageous). Why this opportunity is right for you Work within the medical equipment/devices space Sydney, Castle Hill location Full time-perm role How to Apply Click apply or contact Kelly-Ann Pedersen, Recruitment Consultant on 0488 808 797 for a confidential discussion.
COMBINED EXPERIENCE
At HPG, we pride ourselves on bringing together a diverse group of professionals with extensive backgrounds in the healthcare recruitment industry. Our combined years of experience and specialised knowledge ensure that we deliver unparalleled service to our clients and candidates. By working collaboratively, we harness our collective expertise to meet and exceed your goals and expectations, providing tailored solutions and exceptional support every step of the way. Discover how our unified team effort drives success in every project we undertake.
Jane Nichols
Divisional Manager - Business Support
Jo Turner
Divisional Manager - Business Support, Operations and Life Sciences